www.optikaliolios.gr is an online store selling optical goods, such as eyeglasses, sunglasses, contact lenses and related products and services via the Internet created by the company ELENI LIOLIOU, based in Veria, VENIZELOU street, no. 34, with A.F.M. 048066284 D.O.Y VERIAS, GEMI number "21306626000", and supplier register number of article 4 § 12 of law 2251/1994, 893/12, with electronic contact address ppgad@pucrs.br and tel. 2331067555 (hereafter for the sake of brevity the company). The physical store is located in Veria, VENIZELOU street, number 34, in VERIA.
The following terms and conditions will apply to the use of the online store.
Every user, who enters and uses the services of the online store, is considered to consent and unconditionally accept the following conditions, without any exception. For this reason please ensure that you agree to the following terms and conditions. If a user does not agree with these terms, then he must refrain from using the online store and from any transaction with it.
The company reserves the right to freely amend or revise the terms and conditions of transactions concluded in its e-shop whenever deemed necessary, and undertakes to inform consumers of any changes through the webpages of this e-shop. Any use of the website following such a change or amendment shall be considered acceptance of such changes, amendments, additions or deletions by visitors-users.
The customer is required to accurately fill in the information required by the relevant form in order to be able to make the desired purchases.
The customer is required to indicate an address (home or work) for the delivery of the order, which will take place on working days and hours. In the event that the shipping address of the order is declared incorrectly, the responsibility rests exclusively with the customer.
The customer is prohibited from reselling the products he buys. Each sale of product is for the exclusive use of the customer or for the exclusive use of the person in whose name the delivery is made. In the latter case, the customer guarantees the acceptance of the present conditions by the end user of the product.
The customer has the right to exchange products as long as they have not been opened from their packaging (only applies to contact lenses and contact lens liquids), have not been used or modified and the safety label from the arm has not been removed or tampered with in any way , within 14 calendar days of their receipt, with our charge for the shipping costs for returning the products to the company. Also the products when returning must be accompanied by the retail receipt or the invoice.
In order to conclude the contract, it is necessary to select the product from the list indicating quantities and types. Then correct your order or confirm it and choose the payment method.
The customer has the right to withdraw from the purchase contract within 14 calendar days from the date of delivery. Withdrawal is subject to the following conditions:
This withdrawal is without justification and without any charge, and if the item has already been delivered, the customer must return the product exactly in the condition in which it was received, with all of its accessories, the accompanying forms and its packaging in excellent condition. The return of the item is accepted, only if the buyer has first paid any amount incurred by the company for sending the item to him and the shipping costs for the return of the item.
The declaration of withdrawal is made in writing or electronically and the company is obliged to send confirmation of receipt of the declaration of withdrawal as soon as it reaches it. See the declaration of withdrawal form here.
Following the declaration of withdrawal, the company is obliged to return the price it received, at most within 14 days of receiving the products.
Delivery shipping costs are not refunded if the customer has chosen a delivery method other than the cheapest standard delivery method offered by the company.
The refund to the customer will be made by the same means by which the initial collection was made. Specifically, in the case of debiting via credit card as follows: in the event that the price has been paid to the company by the Bank before the withdrawal and return of the item, the company will be obliged to inform the Bank of the cancellation of the transaction and the bank will proceed with each act provided for on the basis of the contract established with the client. Following this information, the company does not bear any responsibility for the time and method of execution of the offsetting, which is regulated by the aforesaid contract. In the case of cash payment, if the customer had chosen the option of "collection from the store", it will be done by returning his money to him from the store where he received the product. In case of payment by bank transfer, the refund will also be made by bank transfer to the same account of the customer.
The customer is responsible for indemnifying the company if he made use other than that which is necessary to establish the nature, characteristics and operation of the goods in the period until the declaration of withdrawal. The determination of the nature, characteristics and function of the goods should be made based on the information provided on the outer packaging of each product, as well as the additional information provided by the company and in any case without opening the packaging of the products and putting in operation the good. The company is willing to inform the customer of any question regarding the nature and operation of the products by providing additional information material by electronic or other means. In case of opening the packaging, their value is automatically reduced as the product is classified as used and the customer must compensate the company for the reduction in the value of the product. The reduction in value from opening the package and subsequently from the product being classified as used is considered on a case-by-case basis and determined by the company. The company is entitled to agree with the customer its compensation even with mutual netting.
In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of his claim against the customer.
The customer always pays the price indicated in the price lists at the time of the order. The prices listed on each product refer to final prices including VAT. The company undertakes the shipping costs.
For online purchases through an online store, payment is made by cash on delivery or by debit or credit card or via PayPal. All credit and debit cards are accepted. It is also possible to pay by deposit to a bank account. The deposit can be made to the following accounts:
IBAN: GR83 0172 2420 0052 4205 7046 360
Beneficiary: Lioliou Eleni
IBAN: GR98 0140 5080 5080 0200 2003 288
Beneficiary: Lioliou Eleni
IBAN: GR 64 0110 3250 0000 3254 0410 894
Beneficiary: Lioliou Eleni
IBAN: GR05 0260 6830 0000 7020 0598 701
Beneficiary: Lioliou Eleni
You are given the opportunity to choose the shipping method you wish for your order, between the two alternatives described immediately below.
Orders can be sent via the courier company cooperating with the company or via ELTA. The courier company delivers to the address you wish (home, work, etc.) upon presentation of your police ID, with the exception of the cases of hard-to-reach areas where you receive your order from the nearest branch of the courier company. With ELTA, you pick up your order from the ELTA offices in your area, after notification.
Orders are processed and delivered within approximately 5 business days.
Shipping costs are borne by the company.
The company undertakes to replace any defective product, or a product that has been damaged or destroyed during transport, provided that it is informed by the customer within 5 days of receiving it and sends the relevant tax documents of purchase and provided that it has not been removed or tampered with the security tag. The above replacement is completed within 21 calendar days from receipt of the products by the company.
All intellectual property rights on all website content (including distinctive titles, marks, logos, images, graphics, photographs, designs, texts, etc.) either belong to the company, or the company has the license use of these. Copying, reproducing, republishing, transferring, uploading, communicating, modifying part or all of the contents of this website in any way, disseminating or transmitting them or any other use of the contents in any way or medium for commercial or other purposes without the prior written consent of the company is prohibited.
The company's online store contains information regarding its products and services, as well as their promotional programs. The company is committed to the accuracy, truth and completeness of the information listed in the online store, both regarding the identity of the company and the transactions provided through the online store. The company is not responsible and is not bound for errors due to a detour during the registration of the electronic data in the store.
The company in the context of its transactions from its online store is not responsible for further damages that may arise from the execution or non-execution of the orders or from the delay in execution for any reason. The company cannot provide any guarantee for the availability of the products, but undertakes to promptly inform the customers about the non-availability. It also reserves the right to deliver the goods in cases of force majeure. The online store provides the content (eg information, names, photos, illustrations), products and services available through the website "exactly as they are". In no case is the company responsible for any damage (positive or negative, present or future) that may be suffered by a visitor/user of the online store or a third party from a cause that has anything to do with the operation and use of the website and the provision of the related products, information and services through it.
The personal data that you declare to the company is used exclusively by it and the companies cooperating with it, for the purpose of promoting and executing the business relationship, it is also not allowed to be used by any third party, without complying with the provisions of Law 2472/97 regarding the protection against processing of personal data, as it applies each time.
The company acts in accordance with the applicable legislation. Your personal information is kept securely for as long as you are registered as a member of the company's online store and is deleted if requested by you. All the documents and electronic data that will be exchanged between the parties in the context of the sale will be kept by the company. The customer can access them if they wish.
Any dispute that may arise between the company and the users and/or customers of the website, which will concern the execution, application, interpretation, use, presentation, copying of this website, or in general the relations between the parties created by the this website or on the occasion of it, will be resolved by the competent Courts of Veria and Greek Law will be applied.
