FOR ALL YOUR EYEWEAR QUESTIONS
You can easily order through our online store 24/7.
In addition to ordering online, you can also place your order by phone, by calling the LIOLIOS team, at the customer service center:
Telephone: 23310-67555 ή 698 842 8800
Telephone support hours are:
For your best service, please note the product codes of interest from our website before calling.
You can choose the Payment Method which serves you best:
We offer deliveries via trusted partner postal services and courier companies. You can choose to have your order delivered to your home or to a pickup point, if this service is available in your area.
We work with all couriers, so you can choose the one that best serves you:
The courier company delivers to the address you desire (home, work, etc.), with the exception of cases of inaccessible areas, where you receive your order from the nearest branch of the courier company.
You can even pick up the next day if:
You can also pick up your order from LIOLIOS stores:
Once your order is ready, you will be sent a confirmation message or we will call you at the number you have registered on your order.
SHOP HOURS:
Refunds are made within 5 working days of receiving the package.
The money is returned to you:
Remember that a Greek bank account number must start with "GR" and have 25 digits.
In case of receiving an incorrect product, it is sent to us via ACS Courier to the store's details for reshipment of the product.
Go to an ACS store and send it to the address, at our expense:
Supporting documents for compensation:
Submit a request:
Read the detailed guide here!
The prescription includes the values for each eye (right and left):
Read the detailed guide here!
Eyeglass lenses come in various types depending on your visual needs and the type of your prescription.
Premium multifocal lenses provide:
Mid-range lenses are designed to help you see clearly at close and intermediate distances, such as for computer work or housework.
There are three categories of mid-range lenses depending on the distance they cover:
Read more about Intermediate distance glasses here!
If you work on a computer every day and have contact with customers, medium-distance lenses ROOM (0,40cm - 4m) is the best choice for you. They provide clear vision at distances from the desk up to 4 meters, covering both the need for computer work and interaction with other people.
Read more about Intermediate distance glasses here!
When buying eyeglasses or sunglasses online, the most important thing is to choose the right frame size. The basic measurements found on the inside of the arms are:
In addition, the measurements that are not listed on the glasses are also important:
These measurements will help you choose the ideal frame for your face and ensure comfort and proper vision.
When buying eyeglasses or sunglasses online, the most important thing is to choose the right frame size. The basic measurements found on the inside of the arms are:
In addition, the measurements that are not listed on the glasses are also important:
These measurements will help you choose the ideal frame for your face and ensure comfort and proper vision.
Read more about Eyeglass Size Chart here!
The Index of Refraction or Thinning refers to how thick or thin the lens will be. The higher the index of refraction, the thinner and lighter the lens. For strong prescriptions (when the SPH and CYL numbers are high), lenses with a higher index of refraction are recommended, while for lower prescriptions, lenses with a lower index of refraction are used.
Recommended Refractive Indexes:
Read more about the Refractive Indexes of your lenses here!
We offer various filters and coatings for lenses, such as:
Sunglasses offer 100% UV protection, providing comfortable and relaxing vision on sunny days. You can find a variety of colors in sunglasses and create your own pair. Remember, you can have one pair of sunglasses and many pairs of lenses (e.g. Gray lenses for summer and Brown lenses for winter).
What are the available qualities for sunglasses?
The right color for you depends on how you use your glasses and your personal preferences.
If you wear monthly or weekly lenses, you should clean them every day with a special contact lens solution. Follow these steps:
At Optika LIOLIOS we are by your side even after the purchase, offering guarantees for all products sold in our store. The guarantees cover manufacturing defects and deficiencies in material quality for a specific period of time, which depends on the type of product. Specifically:
Damage due to accidents or misuse of the product is not covered.
If you need support for any product, you can contact customer service in the following ways:
Our team is available to assist you with any issue regarding products, order status, warranty or product returns.
Yes, we offer technical support for all of our products, including glasses and contact lenses. Specifically:
Visit a LIOLIOS store or book a free online appointment here!
Contact customer service if you are having problems with the code.
This way you will have completed creating your account!
If you encounter any problems, please contact customer support for assistance.
Yes, our exclusive Boutique brand products are displayed on our website, but their prices are not listed. To find out about the price and proceed with your purchase, you can contact our store directly or visit our physical store.
Contact us for the Boutique product you are interested in here!